Shipping policy

CR Crafts Shipping Policy

At CR Crafts, each order is carefully handmade, packed and prepared with care. This Shipping Policy explains our processing times, delivery options, local pickup and what to do if there is an issue with your parcel.

Order Processing Times

As many CR Crafts products are handmade or made to order, please allow approximately 3–5 business days for your order to be prepared before dispatch unless otherwise stated on the product listing.

Processing times may be longer during:

  • Busy sale periods
  • Christmas and holiday periods
  • Market weekends
  • Large orders
  • Custom or personalised orders
  • Periods of high order volume

If your order is needed by a particular date, please contact CR Crafts before ordering so we can let you know whether the timeframe is achievable.

Shipping Within Australia

CR Crafts currently ships orders within Australia using Australia Post or another suitable delivery service where required.

Estimated standard delivery after dispatch is generally around 2–6 business days, depending on your location.

Regional and remote areas may take longer.

Delivery estimates are provided as a guide only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout where applicable.

Shipping charges may vary depending on:

  • Order size
  • Order weight
  • Delivery location
  • Shipping method selected

Any available free shipping promotions or special shipping offers will be clearly advertised and may be subject to additional conditions.

Order Tracking

Where tracking is included with your shipping method, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to update after the parcel has been lodged.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your:

  • Full name
  • Street address
  • Suburb
  • State
  • Postcode

before completing your purchase.

If you notice an error in your shipping address, please contact CR Crafts as soon as possible.

If the order has not yet been dispatched, we will do our best to update the address.

Once an order has been shipped, CR Crafts may not be able to redirect the parcel.

Any additional postage costs caused by an incorrect address supplied by the customer may be the customer’s responsibility.

Local Pickup

Local pickup may be available for selected CR Crafts orders.

If local pickup is selected at checkout, please wait until you receive confirmation that your order is ready before attempting to collect it.

Collection details will be provided once the order has been prepared.

Please do not arrive for collection without confirmation.

Custom & Made-to-Order Products

Custom and personalised products may require additional processing time.

An estimated completion timeframe may be provided when your custom order is confirmed.

Please remember that delivery time begins after the order has been completed and dispatched.

Combined Orders

If you place multiple orders separately and would like them shipped together, please contact CR Crafts as soon as possible.

We will do our best to combine orders where practical, but this cannot be guaranteed if an order has already been packed or dispatched.

Delayed Parcels

Once an order has been dispatched, delivery timeframes are managed by the shipping provider.

Occasional delays may occur due to circumstances outside CR Crafts’ control, including:

  • Australia Post delays
  • Severe weather
  • Public holidays
  • Peak shopping periods
  • Transport disruptions
  • Regional or remote delivery conditions

If your parcel is significantly overdue, please contact CR Crafts and we will assist with checking the tracking information and submitting an enquiry with the shipping provider where appropriate.

Lost Parcels

If tracking suggests your parcel may be lost, please contact CR Crafts.

We may need to lodge an investigation with the shipping provider before determining the appropriate next step.

Please understand that shipping providers may require a waiting or investigation period before a parcel can officially be considered lost.

Damaged Parcels

If your order arrives damaged, please contact CR Crafts as soon as possible.

Please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the parcel and packaging
  • A brief description of the damage

Please keep the original packaging while the issue is being reviewed, as it may be required for a postal claim.

Confirmed damaged or faulty products will be handled in accordance with the CR Crafts Returns & Refunds Policy and Australian Consumer Law.

Returned to Sender Parcels

If a parcel is returned to CR Crafts because:

  • The delivery address was incorrect
  • The parcel was not collected
  • Delivery was refused
  • The shipping provider was unable to deliver

we will contact you once the parcel has been returned.

Additional postage charges may apply if you would like the order resent, unless the return was caused by an error made by CR Crafts or the shipping provider.

Delivery Instructions

Any delivery instructions entered at checkout will be passed on where possible.

However, CR Crafts cannot guarantee that the shipping provider will follow specific delivery requests.

Any authority-to-leave arrangements are subject to the shipping provider’s terms and conditions.

International Shipping

CR Crafts currently primarily services Australian customers.

If international shipping is offered through the website, estimated delivery times and shipping costs will be displayed at checkout.

International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country unless otherwise stated.

International delivery times may vary considerably and cannot be guaranteed.

Christmas & Peak Period Orders

During Christmas and other peak periods, both CR Crafts processing times and postal delivery times may be longer than usual.

Christmas order cut-off dates may be announced on the CR Crafts website and social media.

Placing an order before a recommended cut-off date improves the likelihood of receiving your order in time but does not guarantee delivery by a particular date.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

Where an order is faulty, damaged, significantly different from its description or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

Contact CR Crafts

If you have any questions about shipping, delivery, local pickup or the status of your order, please contact CR Crafts through the website contact form or social media.

Please include your order number when contacting us so we can assist you as quickly as possible.

CR Crafts — Handmade for Every Chapter. 💜