Refund policy

CR Crafts Returns & Refunds Policy

At CR Crafts, every order is carefully handmade and packed with care. We want you to be happy with your purchase, so if there is an issue with your order, please get in touch and we’ll do our best to help.

Change of Mind

As a small handmade business, CR Crafts does not generally offer returns, exchanges or refunds for change of mind, including if you choose the incorrect size, colour, design or product.

Please read product descriptions, measurements and sizing information carefully before placing your order.

Custom & Personalised Orders

Custom-made, personalised and made-to-order items cannot be returned, exchanged or refunded for change of mind once production has begun.

This includes items made using a fabric, size, colour, design or personalisation specifically selected by you.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you receive an incorrect item, please contact CR Crafts as soon as possible after receiving your order.

Please include:

● Your order number

● A description of the issue

● Clear photos of the item, packaging and any damage where applicable

Once the issue has been reviewed, CR Crafts will work with you to arrange an appropriate solution, which may include a repair, replacement or refund.

Handmade Item Variations

CR Crafts products are handmade, meaning there may be small variations between individual items.

Fabric pattern placement, stitching, dimensions and colours may vary slightly from product photos. These small differences are part of the handmade nature of our products and are not considered faults.

Colours may also appear slightly different depending on lighting, photography and your device screen.

Returns

If CR Crafts approves a return, instructions and a return address will be provided before the item is sent back.

Please do not return an item without contacting CR Crafts first.

Returned products should be unused, unworn, unwashed and in their original condition unless the item is being returned because it is faulty.

For change-of-mind returns that CR Crafts agrees to accept at its discretion, return postage costs are the customer’s responsibility.

Where an item is confirmed to be faulty, damaged or incorrect, CR Crafts will cover reasonable return postage costs where required.

Refunds

Once an approved return has been received and inspected, you will be notified of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns.

Lost or Delayed Parcels

Once an order has been dispatched, delivery timeframes are managed by the shipping provider.

If your parcel appears to be significantly delayed or lost, please contact CR Crafts and we will assist you with the appropriate Australia Post enquiry where possible.

Please ensure your shipping address is correct before completing your order. CR Crafts is not responsible for delays or additional costs caused by an incorrect address provided at checkout.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

You are entitled to remedies where goods have a major problem, are faulty, are not of acceptable quality, do not match their description or do not meet applicable consumer guarantees.

Your rights under Australian Consumer Law apply in addition to this policy.

Contact CR Crafts

If you have any questions about a return, refund or problem with your order, please contact CR Crafts through the website contact form or social media.

Please include your order number so we can assist you as quickly as possible.

CR Crafts — Handmade for Every Chapter. 💜

CR Crafts Returns & Refunds Policy

At CR Crafts, every order is carefully handmade and packed with care. We want you to be happy with your purchase, so if there is an issue with your order, please get in touch and we’ll do our best to help.

Change of Mind

As a small handmade business, CR Crafts does not generally offer returns, exchanges or refunds for change of mind, including if you choose the incorrect size, colour, design or product.

Please read product descriptions, measurements and sizing information carefully before placing your order.

Custom & Personalised Orders

Custom-made, personalised and made-to-order items cannot be returned, exchanged or refunded for change of mind once production has begun.

This includes items made using a fabric, size, colour, design or personalisation specifically selected by you.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you receive an incorrect item, please contact CR Crafts as soon as possible after receiving your order.

Please include:

● Your order number

● A description of the issue

● Clear photos of the item, packaging and any damage where applicable

Once the issue has been reviewed, CR Crafts will work with you to arrange an appropriate solution, which may include a repair, replacement or refund.

Handmade Item Variations

CR Crafts products are handmade, meaning there may be small variations between individual items.

Fabric pattern placement, stitching, dimensions and colours may vary slightly from product photos. These small differences are part of the handmade nature of our products and are not considered faults.

Colours may also appear slightly different depending on lighting, photography and your device screen.

Returns

If CR Crafts approves a return, instructions and a return address will be provided before the item is sent back.

Please do not return an item without contacting CR Crafts first.

Returned products should be unused, unworn, unwashed and in their original condition unless the item is being returned because it is faulty.

For change-of-mind returns that CR Crafts agrees to accept at its discretion, return postage costs are the customer’s responsibility.

Where an item is confirmed to be faulty, damaged or incorrect, CR Crafts will cover reasonable return postage costs where required.

Refunds

Once an approved return has been received and inspected, you will be notified of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns.

Lost or Delayed Parcels

Once an order has been dispatched, delivery timeframes are managed by the shipping provider.

If your parcel appears to be significantly delayed or lost, please contact CR Crafts and we will assist you with the appropriate Australia Post enquiry where possible.

Please ensure your shipping address is correct before completing your order. CR Crafts is not responsible for delays or additional costs caused by an incorrect address provided at checkout.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

You are entitled to remedies where goods have a major problem, are faulty, are not of acceptable quality, do not match their description or do not meet applicable consumer guarantees.

Your rights under Australian Consumer Law apply in addition to this policy.

Contact CR Crafts

If you have any questions about a return, refund or problem with your order, please contact CR Crafts through the website contact form or social media.

Please include your order number so we can assist you as quickly as possible.

CR Crafts — Handmade for Every Chapter. 💜