Thank you for shopping with CR Crafts. Every order is carefully handmade, packed and prepared with care before making its way to you.
Below you’ll find information about order processing, shipping and local pickup.
Order Processing
As CR Crafts products are handmade, processing times may vary depending on the item, order size and whether your purchase is ready-made or custom-made.
Ready-made products will generally be prepared for dispatch as soon as possible.
Custom orders and made-to-order items may require additional time to create before they are ready for shipping or collection.
If your order requires a longer processing time, CR Crafts will be in touch with you.
Shipping Within Australia
CR Crafts offers postage throughout Australia.
Shipping costs are calculated at checkout based on the available shipping options for your order.
Once your order has been packed and dispatched, you will receive confirmation that it is on its way.
Where tracking is included with your selected shipping method, tracking details will also be provided.
Please ensure your delivery address is correct before completing your order.
Estimated Delivery Times
Delivery times begin once your order has been dispatched and are separate from CR Crafts processing times.
Delivery estimates may vary depending on your location, postal service delays, public holidays and peak shopping periods.
Once an order has been handed over to the delivery provider, delivery timeframes are outside the direct control of CR Crafts.
Local Pickup
Local pickup may be available for customers who prefer to collect their CR Crafts order rather than have it posted.
If Local Pickup is available for your order, simply select this option during checkout.
You will be contacted once your order is ready to collect.
Please wait until you have received confirmation that your order is ready before arranging collection.
Pickup details and instructions will be provided directly once your order is ready.
Incorrect Shipping Address
Customers are responsible for ensuring the delivery address entered at checkout is accurate.
If you notice an error after placing your order, please contact CR Crafts as soon as possible.
If your order has not yet been dispatched, we will do our best to update the address.
Once an order has been shipped, CR Crafts may not be able to change or redirect the delivery.
Delayed or Missing Parcels
If your parcel appears to be delayed, please check your tracking information first where tracking has been provided.
If you are concerned about your delivery, contact CR Crafts with your order number and we will assist where possible.
For parcels that have already been lodged with a postal or delivery service, an investigation may need to be completed with the carrier.
Damaged Orders
CR Crafts carefully packages every order to help ensure it arrives safely.
If your order arrives damaged, please contact CR Crafts as soon as possible and include:
● Your order number
● A description of the issue
● Clear photographs of the item
● Photographs of the packaging where relevant
This will allow us to review the issue and work with you on the most appropriate solution.
Questions About Your Order?
If you have any questions about shipping, pickup or an existing order, please contact CR Crafts and include your order number where possible.
We’re always happy to help.
CR Crafts — Handmade for Every Chapter.